Online Performance Parts - Car Speakers, Subwoofers, Amplifiers & Intercoolers

Shipping & Returns

Ministry of Bass - Shipping and Returns

Returns Policy

All products purchased from Ministry of Bass Online Shop are sold on a No Return Basis, so please choose carefully.

We only offer returns for products that are Dead on Arrival Damaged in Transit or Incorrectly Shipped;. Details of our No Return Basis, Dead on Arrival, Damaged in Transit and Incorrectly Shipped policies are provided below.

Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or implied under any manufacturer’s warranty. Details of our manufacturer’s warranty returns policy are set out below.

Return Procedure

All goods to be returned, whether defective or not, will require a Return Authorisation Number before they can be returned.

To obtain a Return Authorisation Number, please contact our Customer Service staff by e-mail at sales@ministryofbass.com.au

You will need to supply the following information, most of which will be on your packing slip or invoice before we can issue a Return Authorisation Number
• Name and contact details of original purchaser.
• Our reference number
• Part number of product to be returned
• Date on packing slip or invoice
• Reason for return
• Your name and contact details.

Each Return Authorisation Number is only valid for one 1 product and must match the product authorised for return.

Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our warehouse within this period otherwise, the return may not be accepted if it is returned as Unopened Product.

It is the customers responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. The customer must not write on or attach labels to the product being returned otherwise, the return may not be accepted if it is returned as Unopened Product.

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

The Return Authorisation Number should be clearly visible on the outside of the product shipping carton.

We recommend that products returned by post be sent by registered or certified mail. Ministry of Bass accepts no responsibility for loss or damage occurring in transit on return to us.

Ministry of Bass will test all products returned as Dead on Arrival or Damaged in Transit within 7 days of receipt into our warehouse.

Some products may need to be returned to the manufacturer for testing.

If your product is in full working condition or any defects or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be invoiced for the processing and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Unless stated otherwise under this Returns Policy, any manufacturer’s warranty or other contact or statute, Ministry of Bass reserves the right to refuse any returns that: -
• are incomplete or missing parts; or
• are not returned in their original packaging,
• show signs of physical damage to the product or its packaging.
• do not include a valid Return Authorisation Number on the shipping label.
• have an expired Return Authorisation Number.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

Dead on Arrival Product

In the event that you receive a product that is not in working order, you should notify our Customer Service staff immediately upon receipt of the product.

In the event that a product develops a fault that appears to have been caused during its manufacture or otherwise prior to purchase (excluding, for example, faults due to wilful damage, environmental conditions or customer misuse post-purchase), you should notify our Customer Service staff immediately upon noticing the fault so we can process the return as a Dead on Arrival Product.

You will be issued with a Return Authorisation Number in accordance with the above procedures.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedures). To minimise processing time and potential difficulties in proving the cause of damage, we recommend that all Dead on Arrival Products be returned to Ministry of Bass within 14 days of purchase.

For products which are determined, by Ministry of Bass or the manufacturer, to be Dead on Arrival, a credit will be issued for the original purchase price of the product returned and the freight costs associated with the initial delivery to you.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

Damaged in Transit Product

In the event that you receive a product that appears to have been Damaged in Transit – that is, damaged in transit from Ministry of Bass to you – you should:-
• refuse to accept delivery of the product,
• direct the courier to Return goods to sender and
• notify our Customer Service staff immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
You will be issued with a Return Authorisation Number in accordance with the above procedures.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedures).
To minimise processing time and potential difficulties in proving the cause of damage, we recommend that all Damaged in Transit Products be returned to Ministry of Bass within 14 days of purchase.

For products which are determined by Ministry of Bass to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

Incorrectly Shipped Product

In the event that you receive a product that is different to the one ordered (Incorrectly Shipped Product), you should notify our Customer Service staff immediately upon receipt of the product.

You will be issued with a Return Authorisation Number in accordance with the above procedures.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedures).

For all Incorrectly Shipped Products, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you and a reasonable amount for the return delivery to us.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

Faulty Product

In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it under one of the Dead on Arrival Product or Damaged in Transit Product procedures above.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

In such cases, the manufacturers warranty may also apply. Please refer to the procedures below in relation to manufacturers’ warranties.

Manufacturers Return Policy Product

If a manufacturer offers a warranty on its product it is up to Ministry of Bass to determine if the item is to be returned to Ministry of Bass or the manufacturer.

In the event that you receive a product that is not in working order, and the fault is covered by a manufacturers warranty, you should notify our Customer Service staff immediately.

You will be issued with a Return Authorisation Number in accordance with the above procedures.

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedures).

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

Opened Product

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, or under manufacturer’s warranty or other contract or statute.

Examples of conditions under which we would accept opened product are: -
• Dead on Arrival or Damaged in Transit product.
• Product which develops a fault due to a cause occurring prior to purchase.
• Product that could be considered to be of unmerchantable quality.
• Product that fails to perform to the manufacturer’s specifications.
• Product that fails to perform as advertised.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.

No Return Basis Product

The term No Return Basis means that, unless the product is Dead on Arrival, or Damaged in Transit, Incorrectly Shipped or otherwise returnable under manufacturer’s warranty or other contract or statute, the product will not be accepted for return.

Examples of conditions under which we would accept No Return Basis product are: -
• Dead on Arrival or Damaged in Transit product.
• Product that could reasonably be considered to be of unmerchantable quality.
• Product that fails to perform to the manufacturer’s specifications.
• Product that fails to perform as advertised.

Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return.