CUSTOMER SERVICE

Contact US

Our sales and support team are available on 08 8371 5121 (Monday to Friday 10Am to 5:30pm and Saturday 10am to 5pm) or via sales@ministryofbass.com.au.

Shipping & Delivery

All Shipping charges are displayed at checkout.

At Ministry of Bass we try to ensure that your order is delivered in a timely manner and with the utmost care.  We choose to use Australia Post for most items and various other couriers for larger items.

Processing times for goods that are in stock is between 1 to 2 business days from the time the order.   Items that are in stock in the warehouse expect between 2 and 3 business for the item to be dispatched.

Any items not in stock will be back ordered and a notification will be sent to your email address should that delay be extensive. Delays exceeding 8 business days will be notified by email.

Privacy & Security

Our detailed privacy policy can be found here - Privacy Policy.

Returns & Replacements

CHANGE OF MIND RETURNS

  • We only accept returns for items that are faulty or if you have been sent an incorrect item.  So please choose carefully. 

INCORRECT PRODUCT RECEIVED/INCORRECTLY ADVERTISED

  • Wrongly shipped items should be reported immediately to sales@ministryofbass.com.au. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
  • Products should remain in retail packaging in new condition.
  • Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.
  • If a product is incorrectly listed or ‘not as described’ this should be reported immediately to sales@ministryofbass.com.au. We will assist in supplying a suitable replacement if available or a full refund will be issued. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.

RETURN OF FAULTY GOODS

DAMAGED GOODS

  • Any damage from shipping should be reported immediately to sales@ministryofbass.com.au. You will receive a return authority and goods will be organised to be returned at the sellers cost and replaced or refunded as per customer request.
  • Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount.

EARLY LIFE FAILURE

  • Any goods received Dead on Arrival (DOA) or Early Life Failure (ELF) must be reported within the first the first 14days from successful delivery to sales@ministryofbass.com.au . You will be issued a return authorisation for replacement/exchange or refund as per customer request.
  • Goods should be received to the warehouse within 2 weeks from APPROVED return authorisation, unless previously arranged.
  • Refunds/Exchanges will be processed within 2-3 business days from receipt back into our warehouse.
  • Any items missing from the returned product will be subject to a replacement charge and deducted from the total refund amount, or deducted from replacement kit.
  • Shipping costs will be covered by the seller.

IN WARRANTY PERIOD

  • Goods outside of DOA/ELF are subject to manufacturers terms and conditions for repair/ replacement. Your goods are required to go back to the manufacture for assessment and replacement. Email sales@ministryofbass.com.au and you will be replied with the fastest option to have this repaired or replaced. You will be given a repair number and any updates as available.  
  • Please allow up to 4 weeks for goods to be repaired.
  • The buyer is responsible for shipping charges back to the seller. The seller will return the unit at their cost to an Australian address.

Payment, Pricing & Promotions

Ministry of Bass accepts the following payment types. Paypal, Visa Card, MasterCard, American Express and Direct Bank Deposit. 

For your security we choose to use the PayPal Security Network for all online Credit Card payments. PayPal International is renowned world wide as the leader in credit card and payment transaction online. Ministry of Bass partners with the National Australia Bank to ensure all of our transactions online are handled with the utmost care and meet the highest security levels.

Viewing Orders

You can view your current orders as well as all past orders by logging into the website at the very top of the website on the right. This will log you into your customer dashboard that allows you to view orders, change delivery details, manage wish lists, manage your account and change newsletter subscriptions.

Updating Account Information

You can view or edit all of the details relating to your online account with RYDA by logging into the customer dashboard. You can log in at the very top right of the home page. The account dashboard allow you to view current and past orders, change shipping details, change passwords, subscribe or unsubscribe from newsletters, view product reviews you may have posted and edit your wish list

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